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FAQs

When will my order arrive?

After you have placed an order, we aim to dispatch your item within 1-2 working days. During busy periods this may extend to 3-5 working days. Once your item has been dispatched you will receive a notification from us with a tracking number from our courier.

You should receive text alerts from our courier letting you know when they will deliver your item.

How do I track my order?

Once your order has been dispatched by our team you will receive an email notification with a tracking number on your email. Enter your tracking details on https://www.parcelforce.com/track-trace

Can I collect my order?

Yes, we do offer a brewery collection service. Your order will be ready to collect in 1-2 working days. Please select this at checkout and get in touch with us at hello@freedombrewery.com so we can plan a collection time. Please be aware we are only open for collections between 8:30AM – 5:00PM Mon – Fri.

Can I change my delivery address on an order?

If you order has not been dispatched, we may be able to change your address. Please get in touch at hello@freedombrewery.com. Please note Freedom Brewery cannot accept responsibility for a failed delivery if an incorrect address has been provided.

I’ve not received my order

Before contacting us regarding a missing order please check the tracking information sent in your confirmation email as your item may have been delivered to a neighbour or local post office. If you have not received your order within 5-7 working days or if the courier has informed you there’s an issue with your order, please get in touch with your order number at hello@freedombrewery.com

Can I add an item to my order?

Unfortunately, once you have placed an order and payment has been processed, we are unable to add on any additional items.

My order has been damaged

If your order has arrived damaged or you have received a notification from our courier informing you the parcel is damaged please get in touch at hello@freedombrewery.com with your order number. Photographic evidence may be requested by the team.

Wrong item received / missing items

If you have received the wrong item or are missing a product, please get in touch at hello@freedombrewery.com outlining which items you have received, and which are missing.

Damaged Item Policy

If you have received items that are damaged or faulty please get in touch at hello@freedombrewery.com and attach photographic evidence of the damages.

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